Privacy Policy

When you use Doings Data Sub, we collect information that helps us provide and improve our services. The types of information we collect include:

• Account Information: Your full name, email address, phone number, and password when you register.
• Identity Verification: NIN, BVN, or other government-issued identification details where required by law or for verification services.
• Transaction Data: Details of services you purchase, payment amounts, wallet funding history, and transaction timestamps.
• Device & Usage Data: IP address, browser type, operating system, pages visited, and time spent on our platform.
• Communication Data: Messages you send us via WhatsApp, email, or our support channels.

Your information is used solely to operate, maintain, and improve the Doings Data Sub platform. Specifically, we use it to:

• Create and manage your account and digital wallet.
• Process your transactions — data purchases, airtime, cable TV, electricity, and other services.
• Send you transaction receipts, account notifications, and service updates.
• Verify your identity in compliance with anti-fraud and regulatory requirements.
• Provide customer support and respond to your enquiries.
• Detect, prevent, and investigate fraud or unauthorized access.
• Improve our platform features and user experience based on usage patterns.
• Send promotional offers and service announcements (you can opt out at any time).

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted partners who help us deliver services (e.g., telecom APIs, payment processors, cloud hosting) under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority including regulatory agencies such as CBN, NCC, or NIMC.
• Fraud Prevention: With fraud detection agencies to protect our users and platform from unauthorized activity.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred — you will be notified in advance.

All third-party partners are vetted and required to handle your data with the same level of care we apply.

Protecting your data is our top priority. We implement industry-standard security measures including:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data including passwords (using bcrypt hashing).
• Regular security audits and vulnerability assessments.
• Access controls ensuring only authorized personnel can access user data.
• Two-factor authentication (2FA) available for your account protection.

We use cookies and similar technologies to enhance your experience on our platform. Cookies help us:

• Keep you logged in securely across sessions.
• Remember your preferences and settings.
• Analyze platform usage to identify and fix issues.
• Deliver relevant notifications and service information.

You can control or disable cookies through your browser settings. Note that disabling cookies may affect certain features of our platform. We do not use cookies for third-party advertising.

Under the Nigeria Data Protection Regulation (NDPR), you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete information in your profile.
• Right to Erasure: Request deletion of your account and associated personal data.
• Right to Object: Opt out of marketing communications at any time.
• Right to Data Portability: Request your data in a portable, machine-readable format.

To exercise any of these rights, contact us via WhatsApp or email. We will respond within 30 days. To delete your account, visit our Delete Account page.

We retain your personal data for as long as your account is active or as needed to provide services. Specifically:

• Account data is retained for the duration of your account's existence plus 6 months after deletion for dispute resolution.
• Transaction records are retained for 7 years to comply with financial regulations.
• Identity verification records are retained as required by NIMC, CBN, and other applicable regulators.
• Communication logs are retained for 12 months for support and fraud prevention purposes.

After the applicable retention period, your data is securely deleted or anonymized.

Doings Data Sub is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately and we will promptly delete that information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes:

• We will update the "Last Updated" date at the top of this page.
• We will notify you via email or an in-app notification for material changes.
• Continued use of our services after changes take effect constitutes your acceptance of the updated policy.

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

• WhatsApp: +234 906 395 6823
• Website: doingsdatasub.com
• Response Time: Within 24–48 hours on business days